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Terms & Conditions

Last reviewed: 24 July 2026

1. Acceptance of terms

Welcome to AIAIO Ltd ("AIAIO", "we", "us"). These Terms and Conditions ("Terms") govern your use of our website, aiaio.me, and our AI consultancy services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Definitions

  • “Client” or “User” refers to any individual or business accessing our website or using our services.
  • “Services” refers to AI consultancy, automation, integration, AI agent development and any related offerings provided by AIAIO.
  • “Website” refers to aiaio.me.
  • “Agreement” refers to these Terms and any agreements signed between AIAIO and the Client.

3. Services offered

AIAIO provides AI consultancy, automation, integration and custom AI solutions. All services are provided on a best-effort basis, and while we strive for high-quality results, we do not guarantee specific outcomes beyond any guarantee stated in a signed proposal or agreement.

AIAIO reserves the right to modify, update or discontinue services at any time without prior notice.

4. Eligibility

To use our services, you must:

  • Be at least 18 years old.
  • Provide accurate and complete information when engaging our services.
  • Not use our services for illegal, fraudulent or unethical purposes.

5. Payment terms

  • Pricing and quotes: prices for services are provided in written proposals or invoices. Quotes are valid for 30 days unless otherwise stated.
  • Payment structure: full or partial payment may be required before work begins, depending on the project scope.
  • Late payments: payments not received by the due date may result in service suspension or additional late fees.
  • Refunds: due to the nature of AI consultancy services, refunds are generally not provided. We may offer adjustments at our discretion if a service does not meet agreed deliverables.

6. Intellectual property rights

  • Client's content: any data, documents or information provided by the Client remain their intellectual property.
  • AIAIO's work: AI models, automation workflows and integrations developed by AIAIO may be proprietary or built on third-party platforms. Unless agreed otherwise, AIAIO retains ownership of reusable templates, workflows and automation frameworks.
  • Licence: upon full payment, AIAIO grants the Client a non-exclusive, non-transferable licence to use deliverables for their intended business purpose.

7. Client responsibilities

To ensure a successful project, the Client agrees to:

  • Provide accurate and timely information.
  • Respond to queries within reasonable timeframes.
  • Use AI tools responsibly and in compliance with applicable laws.

8. Confidentiality and data protection

  • Both parties agree to keep sensitive business and project-related information confidential.
  • AIAIO follows reasonable data protection practices but cannot guarantee absolute security for data shared over the internet.
  • Any third-party tools or software used in AI solutions may have their own privacy policies, which Clients should review.

9. Limitations of liability

  • AIAIO provides services “as is” without warranties of any kind, express or implied.
  • We are not liable for any indirect, incidental or consequential damages arising from the use of our services.
  • Maximum liability for any claim shall not exceed the total fees paid by the Client for the service in question.

10. Indemnification

The Client agrees to indemnify and hold AIAIO harmless from any claims, losses, damages, liabilities or legal fees arising from:

  • Misuse of AI tools or automation solutions.
  • Violations of third-party terms when using integrated services.
  • Breach of these Terms by the Client.

11. Third-party tools and services

  • AIAIO may integrate or recommend third-party AI tools.
  • We do not control or guarantee the performance, security or compliance of third-party services.
  • Clients are responsible for reviewing and agreeing to third-party terms before using such tools.

12. Termination and suspension

AIAIO reserves the right to suspend or terminate services if:

  • The Client violates these Terms.
  • Payment obligations are not met.
  • The Client engages in unethical, illegal or abusive behaviour.

13. Dispute resolution

  • We encourage resolving disputes amicably through direct communication.
  • If unresolved, disputes will be handled through mediation before pursuing legal action.
  • Governing law is British common law.

14. Updates to these terms

AIAIO may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our services implies acceptance of the revised Terms.

15. Contact

For any questions about these Terms, email support@aiaio.me.